IT Support Specialist (English Speaker) - Jakarta Selatan

Imecon Teknindo is seeking a skilled and customer-focused IT Support Specialist (English Speaker) to join our dynamic team in Jakarta Selatan. As a key member of our IT department, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of our IT infrastructure. This role offers a unique opportunity to grow within a company that values innovation and employee development. We are looking for someone who can communicate effectively in English, both verbally and in writing, to support our international clients.

In this role, you will be responsible for the day-to-day IT support of our office, including managing user accounts, installing and configuring software, and ensuring data security. You will also work closely with our development team to implement and maintain IT solutions that meet our business needs. With a focus on continuous improvement, we offer professional development opportunities and a collaborative work environment.

If you are a passionate IT Support Specialist with excellent English skills and a desire to make a difference in a growing company, we invite you to apply for this exciting opportunity in Jakarta Selatan.

📋 Tanggung Jawab Pekerjaan

• Provide technical assistance to end-users, including troubleshooting hardware and software issues.
• Manage user accounts, including setup, maintenance, and security.
• Install, configure, and maintain software applications and systems.
• Ensure the smooth operation of IT infrastructure, including networks, servers, and workstations.
• Monitor and maintain data security and backup systems.
• Work closely with the development team to implement and maintain IT solutions.
• Provide technical support to international clients, communicating effectively in English.
• Participate in continuous improvement initiatives to enhance IT services and processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support, with a focus on end-user support and infrastructure management.
• Proficiency in English, both verbally and in writing.
• Knowledge of ITIL framework and best practices.
• Experience with Windows and Linux operating systems.
• Familiarity with network protocols and security measures.
• Experience with ticketing systems such as ServiceNow or Zendesk.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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