Field Collection Specialist - Buleleng, Bali

Join Indodana as a Field Collection Specialist in Buleleng, Bali, and become a key player in providing financial solutions to our valued customers. This role offers a unique opportunity to leverage your negotiation skills while enjoying the potential for unlimited growth in a dynamic and innovative financial institution. In this role, you will be responsible for visiting customers' locations to collect payments, resolve issues, and ensure customer satisfaction. With Indodana, you'll have the chance to work in a vibrant city with a rich cultural heritage, all while contributing to a company that is transforming the financial landscape in Indonesia.

As a Field Collection Specialist at Indodana, you will be at the forefront of our customer service efforts. Daily, you will interact with customers, negotiate payment plans, and ensure timely collections. This role is not just about collecting payments; it's about building strong relationships and providing exceptional service. You will use our proprietary collection software, Indodana Collection System, to track and manage your collections efficiently. The city of Buleleng offers a unique blend of natural beauty and cultural richness, providing a great work-life balance.

📋 Tanggung Jawab Pekerjaan

• Visit customers' locations to collect payments and resolve any issues that may arise.
• Use the Indodana Collection System to track and manage collections.
• Negotiate payment plans with customers to ensure timely collections.
• Build and maintain strong relationships with customers to ensure their satisfaction.
• Provide exceptional customer service and resolve any complaints promptly.
• Monitor and report on collection performance to identify areas for improvement.
• Stay updated with the latest collection techniques and best practices.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in field collection or a related role.
• Proven track record of successful collections and customer satisfaction.
• Excellent negotiation and communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Familiarity with collection software and CRM systems is a plus.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait