Guest Experience Manager - Luxury Resort in Uluwatu, Bali

Join our prestigious luxury resort in the breathtaking region of Uluwatu, Bali as a Guest Experience Manager and play a pivotal role in delivering unforgettable moments for our discerning guests. In this dynamic position, you will oversee all aspects of guest satisfaction, ensuring that every interaction leaves a lasting impression. Our resort, known for its stunning cliffside views and world-class amenities, is the perfect setting for you to create exceptional guest experiences.

As a Guest Experience Manager, you will be at the heart of our operations, coordinating with our talented team of concierges, housekeeping, and dining staff to ensure seamless service. You will also be responsible for implementing and monitoring our guest experience strategies, leveraging data analytics to continuously improve our offerings. This is your chance to make a significant impact on the hospitality industry and be part of a team that values excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Oversee and coordinate all guest services to ensure top-notch satisfaction
• Develop and implement guest experience strategies to enhance our resort's reputation
• Monitor and analyze guest feedback to identify areas for improvement
• Train and mentor frontline staff to deliver exceptional service
• Collaborate with departments such as housekeeping, dining, and activities to ensure seamless guest experiences
• Leverage CRM systems like Salesforce to manage guest interactions and preferences
• Stay updated with industry trends and best practices to innovate our guest experience programs
• Ensure compliance with resort policies and procedures

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field
• Minimum of 5 years of experience in guest experience management or a similar role in the hospitality industry
• Proven track record of successfully managing guest satisfaction and experience programs
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proficiency in using CRM systems like Salesforce
• Knowledge of data analytics tools such as Tableau or Power BI
• Certification in guest experience management or hospitality leadership is a plus

🛠️ Keahlian

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